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Customer Service Representative

1 month ago

Centreville, Virginia, United States Food Lion Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Provide fast, easy, and friendly service to customers, achieving Food Lion customer service standards.
  • Assist customers with their shopping needs, answering questions and resolving issues in a professional and courteous manner.
  • Unload customers' groceries from carts to belts, ensuring efficient and accurate bagging.
  • Check carts and under baby seats for items before completing orders.
  • Follow correct bagging procedures and handle cash, checks, coupons, gift cards, and other forms of payment.
  • Scan orders and handle payment transactions, maintaining accurate cash control.
  • Identify customers needing assistance and offer to take their orders to their cars, including Food Lion To-Go orders.
  • Maintain a clean and organized work station and front-end area, reporting any register malfunctions or cleaning issues to the Customer Service Manager or MOD.

Requirements:

  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.

Physical Requirements:

  • Ability to use computers, smart devices, and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.

Working Conditions:

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.