Technical Expert

3 days ago


Rocky Mount, North Carolina, United States Serigor Inc. Full time
Job Summary

We are seeking an experienced Technical Expert to join our team at Serigor Inc. as a Specialist-Expert.

Key Responsibilities
  • Provide technical expertise and support to the Client Services Team.
  • Evaluate IT incident and problem service desk tickets to prioritize and resolve business-critical issues.
  • Proactively promote positive customer relationships and mentor others to ensure client satisfaction.
  • Take ownership of customer problems and work with urgency to resolve incidents and problems.
  • Communicate status of progress to customers and provide updates on work progress to Customer Support Specialists and the Service Desk.
  • Deploy new business applications as needed and install local and network printers and other peripherals.
  • Responsible for user data and migration of profiles as computers are replaced.
  • Stay abreast of current technology and identify emerging trends and issues.
  • Develop and implement information technology solutions to enhance organizational success.
Requirements
  • 7+ years of experience in IT technical support and services.
  • Skilled in different types of computer hardware, software, peripherals, and components, networking protocols, and communications.
  • Experience with ServiceNow call tracking system and ability to document process and procedures related to technical field support activities.
What We Offer

As a Technical Expert at Serigor Inc., you will have the opportunity to work with a talented team and contribute to the success of our organization.



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