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Insurance Client Support Specialist

2 months ago


Virginia Beach, Virginia, United States World Insurance Associates LLC Full time
About World Insurance Associates
World Insurance Associates is a forward-thinking insurance organization that provides a comprehensive array of premium products and services from top-tier providers, combined with dedicated support from local agents.

Founded in 2011, World has emerged as one of the fastest-growing insurance brokers in the United States, employing over 2,200 professionals across more than 210 locations throughout North America. Our expertise spans personal and commercial insurance, surety and bonding, employee benefits, financial services, retirement planning, and human capital management solutions.

Our ongoing expansion and robust market presence have created numerous opportunities across various states, allowing skilled professionals the flexibility to operate from any of our extensive regional offices.

Job Overview
  • The Client Service Representative role is essential in assisting insurance producers with client needs, including managing annual enrollments, additions, terminations, and more.
Key Responsibilities
  • Work collaboratively with insurance producers to fulfill client requirements
  • Coordinate open enrollment communications with insurance providers
  • Facilitate interactions between client HR, benefits personnel, and insurance carriers
  • Support client employees with insurance-related appeals
Qualifications
  • A Bachelor's degree or equivalent education and experience is preferred
  • Previous experience with group health insurance and other employee benefits is advantageous
  • A minimum of one year of client service experience in the insurance sector is required
  • A strong team player with effective prioritization capabilities
  • Exceptional communication and active listening skills, coupled with a service-oriented mindset
  • Proficient in phone and email communication etiquette
  • Experienced in using Microsoft Office and client relationship management software
  • Knowledge of the Spanish language is a plus
Equal Employment Opportunity
World Insurance Associates (WIA) is committed to fostering diversity within its workforce. We believe that a team with diverse perspectives, backgrounds, and ideas promotes growth within our organization, enhances our offerings, and benefits our community. WIA is dedicated to providing equal employment opportunities, regardless of race, color, religion, gender, age, citizenship status, marital status, disability, gender identity, sexual orientation, or veteran status. We also provide reasonable accommodations for qualified applicants or employees with disabilities, unless it poses significant challenges to our business operations.