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Intake Worker

4 weeks ago

Hartford, Connecticut, United States The Salvation Army Eastern Territory Full time
Job Summary

The Salvation Army Eastern Territory is seeking a dedicated and compassionate Intake Worker to join our team at the Marshall House Overflow Shelter. As an Intake Worker, you will play a vital role in providing daily supervision, monitoring, and technical support services to clients accessing our no-freeze programs.

Key Responsibilities
  • Complete intakes on households unable to be diverted/triaged to other shelters, including reviewing rules and obtaining signatures, filling out intake packets, and familiarizing clients with resources offered.
  • Provide a supportive and encouraging environment, as well as one-on-one support to residents.
  • Screen prospective residents for possible admission following Greater Hartford CAN cold weather protocol.
  • Authorize and complete requests for hotel stays per Marshall House and Greater Hartford CAN cold weather protocol.
  • Document all referrals refused by clients and complete regular entries in the logbook.
  • Provide coverage for the facility by monitoring doors and answering the phone, reviewing client and guest photo identification, and controlling the flow of traffic into and out of the building.
  • Conduct security checks in and around the premises to ensure everyone's safety.
  • Keep staff area stocked with copies of all appropriate forms.
  • Report to all scheduled shifts on time and ready to perform duties.
Requirements
  • High School diploma or GED required.
  • Ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
  • Ability to maintain confidentiality in all aspects of the work environment.
  • Ability to work collaboratively with other personnel, service providers, and professionals.
  • Ability to work in a fast-paced environment and work well under pressure.
  • Basic computer knowledge of Microsoft Office.
  • Capacity to maintain a role to empower clients and to intervene appropriately to meet service goals.
  • Commitment to empowering others to solve their problems.
  • Committed to working with the homeless population.
  • Conviction about the capacity of people to grow and change.
  • Experience working with at-risk populations or persons experiencing homelessness preferred.
  • Fluency in the English language is required. Spanish speaking ability preferred.
  • Must be empathetic and caring.
  • Must have a minimum availability of three shifts weekly.
  • Must possess a valid driver's license.
  • Sensitivity to cultural and socioeconomic characteristics of the population served.
  • Will respect and promote the interest of The Salvation Army.