Customer Experience Specialist

3 weeks ago


Sedona, Arizona, United States Enchantment Group Management Company LLC Full time
Job Overview

Core Responsibility: Deliver exceptional service to our clientele across various retail locations. Share your enthusiasm for our unique selection of art and gifts, your knowledge of our resort amenities, and your understanding of the rich history of our picturesque surroundings.

You will be passionate about outdoor equipment and possess a love for the outdoors.

Key Responsibilities:

  1. Consistently adhere to all guest service standards and protocols established by Enchantment Resort.
  2. Enhance revenue by actively engaging with guests and providing informative insights to facilitate sales.
  3. Acquire and disseminate product knowledge to enrich the guest's purchasing journey.
  4. Process transactions accurately through the POS system, ensuring compliance with cash handling and payment policies.
  5. Stay informed on policies related to payments, discounts, returns, exchanges, security protocols, and other operational guidelines.
  6. Ensure swift and effective resolution of guest inquiries and issues.
  7. Foster a collaborative environment to address challenges.
  8. Manage inventory levels on the sales floor and in back stock by following communication protocols for restocking and purchasing.
  9. Maintain cleanliness and organization within Retail Outlets.
  10. Demonstrate flexibility by performing various tasks across multiple outlets.
  11. Complete additional responsibilities as assigned.

Position-Specific Advantages:

  1. Base salary complemented by commission opportunities.
  2. Participation in vendor sales competitions.
  3. Opportunities for special orders.
  4. Shifts from 8:30 AM to 5:15 PM, with availability required on weekends and holidays.

Supervision Structure:

Reports to: Retail Manager

Qualifications:

High school diploma or equivalent. Previous retail experience is advantageous. Strong customer service and communication skills are essential. Proficient computer skills to navigate retail and company software.

Physical Demands:

Ability to lift and carry up to 50 pounds.

5% Sitting

95% Standing, walking, and bending

Good hearing and manual dexterity required.

Distance vision of 1-3 feet.

Capacity to work in varying weather conditions.

Ability to operate a golf cart.



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