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Service Writer

2 months ago

Colorado Springs, Colorado, United States Midas Colorado Springs (Stetson Hills Blvd) Full time
About the Role

The Service Writer serves as the central point-of-contact for all automotive service and repair matters at Midas Colorado Springs (Stetson Hills Blvd). This role is responsible for listening and thoroughly understanding customer problems, arranging for an appropriate service/repair solution, and setting/manage delivery expectations on the part of the customer and technician(s) alike.

Key Responsibilities
  • Greet customers with a smile and a helpful attitude
  • Carefully listen to the customer with regard to request or issue
  • Promptly arrange for vehicle service or repair action
  • Develop a repair estimate based upon the technician's diagnosis
  • Monitor service/repair action and inform customer of progress
  • Generate invoices and handle payment transactions (cash, point-of-sale, or electronic payment media)
  • Perform customer follow-up courtesy call to ensure delivery met expectations
  • Perform marketing activities such as networking, calling upon businesses for fleet servicing, and promotions to existing and new clientele
  • Assist shop management in maintaining appropriate inventory levels, including the purchase of parts and materials
Requirements
  • High school diploma/GED (advanced education desired)
  • Exceptional customer service skills
  • Exceptional listener and communicator (written and verbal)
  • Point-of-sale and electronic payment media skills desired
  • Sales experience desired
  • Highly collaborative nature
  • Current and unrestricted driver's license
  • Able to operate a standard transmission
  • Impressive work ethic
  • Strong math skills
  • Automotive technical knowledge a plus
Benefits
  • Incentive Driven Pay
  • Advancement Opportunities
  • Benefits (for Full Time Positions)
  • Section 125 Flexible Spending Plan
  • Health
  • Paid Vacation
  • Paid Holidays
  • Online Learning System
  • Five Day Work Week
  • Uniforms