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Field Service Technician

2 months ago

Akron, Ohio, United States Vivint Full time
Job Overview

About Vivint

Vivint is a leading provider of smart home solutions, dedicated to enhancing the home experience with innovative products and services. As a Field Service Technician, you will play a critical role in delivering exceptional customer experiences and ensuring the seamless installation and maintenance of our cutting-edge technology.

Key Responsibilities
  • Installation and Service
    • Install and configure smart home systems, ensuring optimal performance and customer satisfaction
    • Perform routine maintenance and repairs on existing systems
  • Customer Interaction
    • Provide exceptional customer service, addressing concerns and resolving issues in a timely and professional manner
    • Communicate effectively with customers to understand their needs and preferences
  • Technical Expertise
    • Stay up-to-date with the latest smart home technologies and industry developments
    • Collaborate with internal teams to resolve technical issues and improve system performance
Requirements
  • Technical Skills
    • Experience with smart home systems and technologies
    • Ability to learn and adapt to new systems and software
  • Soft Skills
    • Excellent customer service and communication skills
    • Ability to work independently and as part of a team
  • Education and Certifications
    • High school diploma or equivalent required; technical degree or certification preferred
What We Offer
  • Competitive Compensation
    • Competitive hourly rate and uncapped commission opportunities
  • Benefits and Perks
    • Comprehensive paid training and ongoing coaching and support
    • Company-provided vehicle and gas card
    • Cell phone and work tablet
    • Access to employee discounts and perks
Why Work at Vivint?
  • Company Culture
    • Collaborative and dynamic work environment
    • Opportunities for career growth and development
  • Employee Benefits
    • Comprehensive medical, dental, and vision coverage
    • 401(k) plan with employer match
    • Paid time off and holidays