Service Technician

5 days ago


Akron, Ohio, United States SmartSource Inc. Full time
Job Opportunity

SmartSource Inc. is seeking a skilled Service Technician to join their team. This is a 6+ month opportunity with the possibility of being converted to a permanent position.

The ideal candidate will have 3+ years of experience in the IT field, with a strong background in troubleshooting users in a Windows-based environment. They should also have hardware troubleshooting experience on desktops and laptops, as well as experience with help desk ticketing systems, preferably ServiceNow.

The Service Technician will be responsible for managing their ticket queue, coordinating work, and closing tickets in a timely manner. They will also be responsible for stockroom repair, asset management, and data certification.

The successful candidate will have excellent communication and customer service skills, as well as reliable transportation. They will work 8-5 Monday-Friday and will be required to travel to Columbus, OH for training, if necessary.

SmartSource Inc. is a 25-year-old company with a great leadership team. They offer a stable and supportive work environment, with opportunities for growth and development.

Key Responsibilities:

  • Manage ticket queue and coordinate work
  • Stockroom repair and asset management
  • Data certification and parts ordering
  • Disposal and coordination

Requirements:

  • 3+ years of experience in the IT field
  • Hardware troubleshooting experience on desktops and laptops
  • Experience with help desk ticketing systems, preferably ServiceNow
  • Excellent communication and customer service skills
  • Reliable transportation


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