Retail Team Lead
3 days ago
About us
Premium Brands Services, LLC embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Premium Brands Services, LLC has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives.
Our effortlessly polished styles are thoughtfully designed to go anywhere—from the office to special occasions (and everywhere in between).
Culture & Community
We're a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet).
About the Role
This Retail Team Lead role is part of our store leadership team that brings our brand experience to life by cultivating customer and associate engagement. This position partners with the Store Manager to drive sales by delivering an omnichannel experience for our customers. While cultivating an environment of genuine customer connection, this role also fosters a strong store culture for associates.
You educate, coach, and mentor associates on modeling brand behaviors and building authentic customer relationships. This is your opportunity, in partnership with the Store Manager, to build a high-performing team, drive results, and deliver operational excellence.
The Impact You Can Have
- Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
- Build genuine customer relationships by ensuring high associate engagement and customer service levels.
- Model brand behaviors and cultivate a customer-centric culture.
- Onboard new hires and develop an effective team of associates.
- Create an inclusive store environment for associates where everyone feels welcome and engaged.
- Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
- Uphold the highest brand visual standards for merchandise on the sales floor.
- Lead activities to drive the store's performance, including financial and operational objectives.
- Balance selling responsibilities and overall store operations activities.
You'll Bring To The Role
- 1 year retail management experience (preferred)
- A hospitality mindset when connecting with customers
- Excellent customer service and interpersonal skills
- Strong people management skills and ability to develop talent
- Technology proficient and ability to operate a point-of-sale system
- Strong business acumen and ability to create action plans to drive results
Benefits
- MERCHANDISE DISCOUNT: 50% off regular-priced merchandise across our brands
- SUPPORT FOR YOUR DEVELOPMENT: training and development programs to help you grow professionally
- A CULTURE OF GIVING BACK: opportunities to support our philanthropic partners that benefit local communities
- HEALTH INSURANCE & RETIREMENT BENEFITS
- TIME OFF & HOLIDAYS
- BONUS INCENTIVE PROGRAM
Location: Pleasanton, CA 94588
Position Type: Regular/Full time
Equal Employment Opportunity
We are an equal employment opportunity employer and welcome applications from diverse candidates.
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