IT Systems Integration Specialist
2 days ago
At Essel, we are seeking a highly skilled IT Applications Lead to join our team. As the ideal candidate, you will play a pivotal role in managing and supporting retail systems, with a specific focus on UKG Dimensions or UKG Workforce Central hosted on cloud platforms.
About the RoleThis is a key position that requires a deep understanding of retail dynamics, particularly in Distribution Centers, within a complex and highly integrated environment. The successful candidate will have a blend of technical expertise, project management skills, and the ability to work independently to resolve various issues.
Main Responsibilities- Develop partnership, acting as a liaison between technical and business teams to understand, troubleshoot, interpret, and advise on technical questions/issues/projects or business use cases. Participate in the full lifecycle of WFM implementations from discovery through design, build, test, and user adoption. Discover and analyze business requirements and business processes.
- Act as the technical lead for Workforce Management Systems and interact with the Operations team and software vendors.
- Collaborate with internal and external IT teams to resolve/improve IT processes and procedures. Maintain stability and quality of service by ensuring standard operation standards and processes are followed and kept current.
You will be responsible for leading development of content and delivering/presenting to Senior Leadership. Create usable documentation including audit findings, business requirements, and product design documents. Translate findings and design documentation into properly configured applications (Timekeeping, Scheduler, etc.). Maintain current in-depth technical, functional, and operational knowledge of UKG Dimensions. Lead the activities of providing new capabilities and driving value from existing capabilities.
Key Skills and Qualifications- Support and maintain retail systems, specifically UKG Dimensions or UKG Workforce Central on cloud platforms.
- Map business processes and compare them to industry best practices in retail.
- Identify and resolve data integration and mapping errors, application issues, and database utilization problems.
- Supervise internal and external resources, including programmers, analysts, consultants, and business users.
- Utilize MS-SQL and Microsoft Office applications, with high proficiency in Excel and preferably Access.
- Work with reporting applications such as Power BI.
- Manage data integrations using REST Services, BigQuery, and Batch processes.
- Lead and manage technical application projects, ensuring clear articulation of issues, building consensus around recommendations, and defining next steps and timelines.
- Implement and support hardware and packaged solutions.
- Perform root cause analysis using tools like Splunk or Dynatrace.
- Communicate effectively at all organizational levels, ensuring clear and concise information flow.
- Display a strong work ethic, sense of urgency, and high attention to detail.
We offer an estimated annual salary of $120,000-$180,000 based on experience. If you are a motivated professional looking to take your career to the next level, please submit your application.
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