Customer Service Representative

2 weeks ago


Norristown, Pennsylvania, United States CorVel Healthcare Corporation Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at CorVel Healthcare Corporation. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and providers, ensuring timely and accurate resolution of inquiries and issues.

Key Responsibilities
  • Respond to client and provider inquiries via phone, email, and written correspondence, ensuring adherence to contractual and state guidelines.
  • Review and analyze previous history of providers in our systems to provide accurate and informed responses.
  • Consult with supervisors and other departments to clarify answers to inquiries and ensure consistency in our responses.
  • Maintain accurate and up-to-date records and reports as needed.
  • Develop and maintain strong relationships with clients and providers to ensure high levels of satisfaction and loyalty.
Requirements
  • High school diploma or equivalent required.
  • Minimum 1 year of experience in customer service, preferably in the managed care and benefit administration industries.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Proficiency in Microsoft applications, including Word, Excel, and Outlook.
What We Offer

CorVel Healthcare Corporation offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. We are an equal opportunity employer and comply with ADA regulations as applicable.

#LI-Hybrid



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