Customer Service Representative

2 weeks ago


Atlanta, Georgia, United States FYZICAL Therapy and Balance Centers Full time
Job Summary

FYZICAL Therapy and Balance Centers is seeking a highly skilled and compassionate Customer Service Representative to join our team in Atlanta, GA. As a key member of our daily operations, you will be responsible for providing exceptional patient care and support to our clients.

Key Responsibilities
  • Manage patient scheduling and appointments, ensuring seamless communication with patients and physicians.
  • Collect and track patient data, referrals, and insurance information.
  • Act as a liaison between patients and physicians, disseminating information and resolving any issues that may arise.
  • Process payments, verify insurance, and maintain accurate records.
  • Coordinate evaluations, re-evaluations, and appointment reminders, ensuring timely and efficient communication.
  • Provide exceptional customer service, responding to patient inquiries and resolving any concerns in a timely and professional manner.
Requirements
  • High school diploma or equivalent.
  • Valid driver's license and reliable transportation.
  • Excellent communication and multitasking skills, with a strong attention to detail.
  • Positive attitude, good work ethic, and empathy towards patients in need of care.
About FYZICAL Therapy and Balance Centers

FYZICAL is a leading physical therapy company committed to changing the PT industry through innovative, individualized treatment plans. As a member of our team, you will have access to unparalleled continuing education opportunities, state-of-the-art technology, and a supportive team environment that fosters growth and advancement.



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