Hotel Guest Services Representative
7 days ago
We are seeking a professional and friendly Hotel Guest Services Representative to provide exceptional service and assistance with luggage to create a positive first impression for our guests. As a key member of our team, you will be responsible for greeting guests, assisting with luggage, providing information about hotel amenities, and coordinating baggage and bus tours.
Main Responsibilities:
- Greet guests upon arrival and departure in a professional and courteous manner, ensuring prompt and efficient service.
- Provide accurate and helpful information about our hotel and casino amenities, services, and promotions.
- Assign duties for Bell Persons and coordinate baggage for check-ins and check-outs.
- Coordinate bus tours for Bell Persons and assist with lost luggage inquiries.
- Manage sign-in and sign-out sheets and valet service.
Requirements:
- Previous experience as a Hotel Guest Services Representative or in a similar customer service role is preferred.
- Excellent communication and interpersonal skills.
- Professional appearance and demeanor.
- Ability to work in a fast-paced environment.
- Knowledge of the local area and attractions is an asset.
What We Offer:
- A competitive salary of approximately $45,000 per year.
- Multiple benefit plans to suit your needs.
- Paid Time Off.
- 401K plan.
- Opportunities for career advancement.
- A positive and respectful work environment that values diversity.
- Generous employee discounts on dining, retail, amusements, and hotels.
- Community volunteer opportunities.
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