Hotel Guest Services Representative

7 days ago


Lake Charles, Louisiana, United States Landry's Full time
Job Summary

We are seeking a professional and friendly Hotel Guest Services Representative to provide exceptional service and assistance with luggage to create a positive first impression for our guests. As a key member of our team, you will be responsible for greeting guests, assisting with luggage, providing information about hotel amenities, and coordinating baggage and bus tours.

Main Responsibilities:
  • Greet guests upon arrival and departure in a professional and courteous manner, ensuring prompt and efficient service.
  • Provide accurate and helpful information about our hotel and casino amenities, services, and promotions.
  • Assign duties for Bell Persons and coordinate baggage for check-ins and check-outs.
  • Coordinate bus tours for Bell Persons and assist with lost luggage inquiries.
  • Manage sign-in and sign-out sheets and valet service.

Requirements:
  • Previous experience as a Hotel Guest Services Representative or in a similar customer service role is preferred.
  • Excellent communication and interpersonal skills.
  • Professional appearance and demeanor.
  • Ability to work in a fast-paced environment.
  • Knowledge of the local area and attractions is an asset.

What We Offer:
  • A competitive salary of approximately $45,000 per year.
  • Multiple benefit plans to suit your needs.
  • Paid Time Off.
  • 401K plan.
  • Opportunities for career advancement.
  • A positive and respectful work environment that values diversity.
  • Generous employee discounts on dining, retail, amusements, and hotels.
  • Community volunteer opportunities.


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