Customer Service Representative

6 days ago


Lake Charles, Louisiana, United States Fastwyre Broadband Full time
Job Title

Customer Service Representative - Driving Customer Satisfaction

About the Role

We are seeking a skilled Customer Service Representative to join our team at Fastwyre Broadband. As a Customer Service Representative, you will play a critical role in ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Maximize customer revenue opportunities through effective communication of products and services.
  • Sell products and services, ensuring individual, team, and company goals are met.
  • Provide information to customers regarding local and long-distance telephone, cable television, and internet services.
  • Perform administrative duties related to these services.
  • Verify customer-provided information prior to processing service orders.
  • Enter service orders into the database, process installation, disconnection, and feature changes by computer.
  • Assist customers with billing inquiries, determine deposits, and approve credit memos while adhering to American Broadband policies and procedures.
  • Facilitate trouble reports for customers and forward information to the appropriate department or individual.
  • Maintain customer plant records.
  • Assist technicians in clearing troubles.
  • Participate in bad debt collection as needed.
  • Provide relevant information to technicians and main office personnel as required.
  • Assist with special projects as assigned.
Requirements
  • Effectively communicate in a positive and professional manner through written and verbal interactions with customers, employees, and vendors.
  • Proficient in using computer programs, including Microsoft Office Suite, with the ability to adapt and learn as programs and processes change.
  • Ability to work independently and as a team member to achieve goals.
  • Embrace change in the workplace, encouraging innovative approaches.
  • Function effectively as a team player.
  • Comply with Company's Customer Proprietary Network Information (CPNI) regulations and procedures.
  • Work a flexible schedule as needed to best serve customers.
Qualifications

A high school diploma or equivalent is required, along with 1+ years of customer service/sales experience. Basic telephony and cable television experience, both inside and out, is preferred.

Salary and Benefits

The estimated annual salary for this position is approximately $43,500-$55,000, depending on location and experience. Fastwyre Broadband offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for career growth and development.



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