Loss Prevention Specialist

3 days ago

Palm Beach, Florida, United States The Colony Hotel Palm Beach Full time
Job Title: Loss Prevention Specialist

Join The Colony Palm Beach Hotel as a Loss Prevention Specialist and be part of a team dedicated to ensuring a safe and secure environment for our guests and staff.

Job Summary:

We are seeking a highly motivated and detail-oriented Loss Prevention Specialist to join our team. As a Loss Prevention Specialist, you will be responsible for ensuring the safety and security of our hotel, guests, and staff. This includes monitoring video surveillance, administering the Lost and Found program, conducting regular walkthroughs, and responding to emergency calls.

Key Responsibilities:
  1. Ensure a safe environment for hotel staff, guests, and visitors, and protect the assets of the hotel.
  2. Monitor video surveillance periodically to identify disruptions or unlawful acts.
  3. Administer the Lost and Found program and comply with the hotel's Lost and Found policy.
  4. Conduct regular interior and exterior walkthroughs in all front-of-house and back-of-house areas.
  5. Patrol hallways, villas, parking lots, stairwells, lobbies, bars, and restaurants, banquet areas, storage areas, and monitor and maintain safety, security, and cleanliness of all areas.
  6. Observe, identify, and report to Manager potential security and safety risks or undesirable conditions.
  7. Prepare and submit daily written security reports.
  8. Ensure that all pertinent information is documented in the logbook daily.
  9. Respond to emergency calls immediately.
  10. Report all vehicle incidents, damages, accidents, theft, missing articles, etc.
  11. Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
  12. Assist with escorting guests, if needed.
  13. Remove Room Service trays. Monitor and maintain cleanliness of all exterior and interior areas by picking up debris.
  14. Screen persons entering and exiting employee entrance for purpose and authorization, and for purpose of health screenings.
  15. Issue radios, master, and hard keys for employees and inventory for each shift.
  16. Inspect personal belongings and review employee parcel passes to help prevent unauthorized removal of guest and company property.
  17. Monitor and register vendors entering and exiting the hotel premise.
  18. Flawlessly execute all processes & procedures of the Company's shipping and receiving functions.
  19. Receive, sign for, and record all incoming mail and packages, notify/distribute to individuals or departments. Assist with outgoing mail and packages.
  20. Maintain a clean and neat employee/vendor entrance area.
  21. Assist the Loss Prevention Manager with conducting efficient and effective investigations, interviews, fact-gathering.
  22. Process documents as legally required (e.g., incident reports) in a timely manner to ensure accuracy and confidentiality.
  23. Assist guests with door lock problems, assist with malfunctioning guestroom safes, and expedient responses to emergency situations.
  24. Accommodate all guest requests in an accurate and efficient manner.
  25. Answer the Loss Prevention telephone within 3 minutes, using correct greeting and telephone etiquette.
  26. Document guest calls/requests for Loss Prevention assistance.
  27. Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
  28. Follow up with guests to ensure their requests have been met to their satisfaction.
  29. Respond to alarms by investigating and assessing the situation.
  30. Maintain knowledge of all safety and emergency contacts and procedures and be aware of accident prevention policies.
  31. Execute emergency response and evacuation procedures as directed by Manager.
  32. Assist Valet/Bell Attendants and Food & Beverage Team during times of high demand.
  33. As needed, monitor and direct personal and vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
  34. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and businesses.
  35. Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
  36. Work cooperatively with local law enforcement.
  37. Maintain the organization's stability and reputation by complying with legal requirements.
  38. Monitor and maintain cleanliness and working condition of department equipment and supplies.
  39. Prepare work orders for equipment repairs and distribute to Engineering.
  40. Successful completion of the training/certification process.
  41. Maintain a professional, courteous manner with all guests and fellow employees.
  42. Maintain a clean and professional appearance.
  43. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees.
  44. Follow hotel policies, procedures, and service standards. Comply with quality assurance expectations and standards.
  45. Perform other duties as assigned by supervisor.
Secondary Functions:
  1. Assist other departments, as needed.
  2. Retrieve theater tickets, flowers, and other items as requested.
Qualifications:

We are seeking a highly motivated and detail-oriented Loss Prevention Specialist with a high school diploma or equivalent and 1 year of experience in a Security or Loss Prevention role in a hotel/resort/residential environment or a similar guest service role. The ideal candidate will have a valid driver's license, good driving record, and ability to drive standard and manual transmission. They will also have thorough knowledge of hotel services and facilities, excellent guest service skills, and passion for hospitality.

Physical Requirements:
  1. Prolonged periods of standing and walking and frequent pulling, pushing, and bending.
  2. Exposure to indoor and outdoor environment factors (e.g., heat, cold, wind, rain).
  3. Continuous movement throughout the hotel.
  4. Ability to sprint short distances.
  5. Able to grasp, lift, and/or carry, push, pull, or otherwise, move goods weighing a maximum of 75 lbs. following appropriate safety procedures.

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