Customer Service Ambassador

1 week ago


Ponte Vedra, United States M Shack Full time

At M Shack, we're committed to delivering exceptional customer experiences. As a Front of House Team Member, you'll be the face of our brand, ensuring every guest has a memorable dining experience.

Salary

We offer a competitive hourly wage of $8.98 to $12, plus an average of $9 to $13 in tips per hour. This translates to a total estimated annual salary of around $40,000 to $65,000, depending on your location and work schedule.

Job Description

We're looking for passionate individuals who share our vision for genuine hospitality. As a Front of House Team Member, your responsibilities will include:

  • Engaging with guests in a friendly and helpful manner to create a positive atmosphere
  • Taking food and drink orders and guiding guests through our menu options
  • Handling cash, credit, and debit card transactions efficiently using our POS system
  • Coordinating and delivering food and drink orders to guests' tables
  • Maintaining a clean and organized restaurant environment, including clearing tables and assisting fellow team members

Required Skills and Qualifications

To succeed in this role, you'll need:

  • Previous restaurant experience, preferably in a fast-paced environment
  • The ability to communicate effectively and professionally with team members and guests
  • Basic food safety understanding and practice
  • Excellent attendance and punctuality, as well as reliable transportation to and from work

Benefits and Perks

We offer a range of benefits and perks to support your growth and well-being, including:

  • Food discounts at all Medure Brothers Culinary Concepts restaurants
  • Health, dental, vision, and life insurance (for full-time employees)
  • Paid time off (for full-time employees)
  • Flexible work schedules to accommodate school, life, and family commitments
  • A fun and friendly work environment that fosters collaboration and growth

About Us

At M Shack, we're dedicated to serving gourmet hamburgers made with freshly ground hormone-free beef, crispy fries, and hand-spun shakes in a clean and inviting atmosphere. We're passionate about creating a positive and collaborative work environment where our team members can thrive.



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