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Claims Support Specialist

2 months ago

Amelia, Ohio, United States Randstad Full time

Join a Leading Organization in Risk Management. Our client is seeking to recruit Claims Support Specialists to enhance their customer service team.

As a Claims Support Specialist, you will handle a significant volume of incoming calls, concentrating on gathering comprehensive details for newly reported Liability and Auto claims, in addition to addressing inquiries regarding previously submitted claims. You will acquire product knowledge through practical New Hire training. During times of crisis, you may be required to work additional hours. If you are interested in a role that offers the potential for long-term career advancement, this opportunity may be ideal for you.

Compensation: $18 - $20 per hour
Shift: First
Work Hours: 10 AM - 7 PM
Education Requirement: Associate Degree

Key Responsibilities:

As a Claims Support Specialist, your responsibilities will include:

  • Managing high volumes of incoming calls and providing written communication for all lines of business for policyholders, agents, and strategic accounts.
  • Processing transactions across various lines of business, systems, and products.
  • Utilizing multiple computer applications effectively.
  • Actively participating in departmental initiatives and objectives.
  • Maintaining Customer Service Metrics related to call volume, call quality, and attendance.
Ideal Candidate Profile:
  • Minimum of 1 year of experience in a Customer Call Center environment.
  • Proven ability to thrive in a metrics-driven setting.
  • Demonstrated history of punctuality and attendance.
  • Capacity to adapt to changing circumstances.
  • Fluency in Spanish is a plus.
  • Exceptional written and verbal communication skills.
If you are enthusiastic about working in a dynamic environment and are committed to delivering outstanding customer service in a setting that fosters growth and opportunity, we encourage you to consider this position.

Required Skills:
  • Claims Customer Service
  • Customer Service
  • Liability Claims
  • Auto Claims
  • Call Center Support
  • Data Entry
  • Adaptability
  • Telephone Etiquette
  • Active Listening
  • Excellent Communication Skills
  • Customer Focus
  • Computer Proficiency
  • Coaching Ability
  • Punctuality
  • Positive Attitude
  • Quality Assurance
  • Follow-up
  • Empathy
  • Insurance Claim Processing
Qualifications:
  • Years of Experience: 1 year
  • Experience Level: Entry Level
Randstad is a global leader in connecting talented individuals with reputable companies. Our dedicated agents will carefully assess your employment needs and work diligently to align your skills and qualifications with the right job and organization. Whether you are seeking temporary, temporary-to-permanent, or permanent positions, Randstad is committed to working hard for you.

Equal Opportunity Employer: We are an equal opportunity employer and welcome applicants from all backgrounds.

Benefits: Randstad offers a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contributions (subject to eligibility).