Call Center Support Specialist

1 week ago


Akron, Ohio, United States Twine Chart Full time
About the Role

Twine Chart is seeking a talented Call Center Support Specialist to join our customer support team. As a key member of our team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.

Salary Information

The salary range for this position is $18.00 - $27.00 per hour, with opportunities for growth and advancement.

Responsibilities
  • Answer customer calls and respond to customer emails in a professional and courteous manner.
  • Provide accurate information about our products and services.
  • Resolve customer complaints in a timely and efficient manner.
  • Maintain accurate records of customer interactions.
  • Foster strong relationships with customers through proactive communication and follow-up.
Requirements
  • High school diploma or equivalent; associate degree preferred.
  • Previous experience in a call center or customer service role is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
Benefits
  • Comprehensive health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off (PTO) and holidays.
  • Professional development opportunities.

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