Call Center Operations Manager

1 week ago


Akron, Ohio, United States Epiphany Management Group Full time

Call Center Operations Manager Job Summary

The Epiphany Management Group is looking for an experienced Call Center Operations Manager to lead our helpdesk team. This role involves overseeing daily operations, ensuring top-notch customer service, and driving team performance.

 

Main Responsibilities

  • Manage a team of helpdesk technicians to achieve exceptional customer satisfaction.
  • Maintain accurate records of calls, issues, and resolutions.
  • Develop strategies to boost team productivity and efficiency.
  • Schedule staff and monitor attendance to meet business needs.
  • Address employee concerns and performance issues promptly.

 

Required Skills and Qualifications

  • 1+ year of experience in call center management or a related field.
  • Excellent communication and problem-solving skills.
  • Familiarity with MS Office and other software applications.

 

Salary Range and Benefits

$80,000 - $100,000 per year, depending on qualifications. The position includes a competitive benefits package, featuring health insurance, retirement plan, and paid vacation time.

 



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