Long Term Care Customer Support Specialist

7 days ago


Akron, Ohio, United States Lincare Holdings Full time
Job Title: Long Term Care Customer Support Specialist

This role is responsible for delivering exceptional customer service to our long term care customers. Key responsibilities include handling incoming calls, processing orders, and dispatching items to the correct service center.

Key Responsibilities:

  • Log all incoming calls and maintain accurate records.
  • Add new residents to our LTC customer database as necessary.
  • Follow up on delivery of requested items to ensure timely completion.
  • Provide answers to customer inquiries and troubleshoot any issues that may arise.
  • Assist with after-hours dispatching when scheduled.
  • Analyze documents such as customer orders to identify key details.
  • Communicate effectively with colleagues and customers alike to resolve issues efficiently.
  • Participate in training programs to enhance knowledge and skills.

Education and Experience:

  • A high school diploma or equivalent is required, along with relevant experience and/or training.
  • Proficiency in computer applications is essential for this role.

The physical demands of this position require occasional lifting and moving of objects up to 25 pounds and frequent movement of objects up to 10 pounds.



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