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Client Support Associate

2 months ago

Dania Beach, Florida, United States SNI Technology Full time

Customer Service Specialist
SNI Technology

As a Customer Service Specialist, you will serve as the primary liaison for our clients, assisting them in resolving their concerns and ensuring a seamless and positive experience. This role offers a pathway for those looking to establish a career in customer support within a vibrant and encouraging atmosphere.

Key Responsibilities:

  • Respond to incoming client inquiries and deliver outstanding service.
  • Accurately log and document client interactions utilizing various software tools.
  • Employ emotional intelligence to effectively understand and address client issues.
  • Uphold a strong commitment to punctuality and attendance, demonstrating reliability in your position.
  • Work collaboratively with colleagues to enhance processes and boost client satisfaction.

Required Qualifications:

  • Previous experience in customer support or similar environments.
  • Strong emotional intelligence with the capacity to empathize with clients.
  • Dependable transportation and a solid history of punctuality and attendance.
  • Familiarity with software applications for tracking interactions is advantageous.
  • Bilingual abilities are beneficial, though not mandatory.

Benefits of Working with Us:

  • Comprehensive health insurance options for you and your family.
  • Generous paid time off policy.