Sales and Service Associate

21 hours ago


Lebanon, Pennsylvania, United States latitude Full time
Customer Service Role
We are seeking a highly skilled Frontline Support Representative to join our team. In this role, you will be responsible for serving as the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. With at least one year of customer service experience in a blue-collar environment, such as construction, manufacturing, or trades, you will provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:
• Respond to customer inquiries via phone, email, or in-person
• Provide detailed information about products, services, and processes
• Address and resolve customer concerns or escalate issues when necessary

Requirements
Experience: Minimum of 1 year of customer service experience in a blue-collar industry (construction, manufacturing, trades, etc.)
Skills: Strong communication and interpersonal skills, with the ability to build rapport with diverse customers
Technical: Proficient in using basic office software (e.g., Microsoft Office) and CRM tools is a plus

About Us
We offer a dynamic work environment where you can grow and develop your skills. If you have a proactive and problem-solving mindset with excellent organizational skills, we'd love to hear from you.
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