Service Manager

4 days ago


Harvey, Illinois, United States Fuchs Lubricants Full time

Drive Business Growth with Fuchs Lubricants

At Fuchs Lubricants, we're committed to delivering efficient lubrication solutions that help our customers move forward. As a Service Manager, you'll play a vital role in driving the execution of our digital and service solutions under the Smart Services product line in the US.

Your Key Responsibilities:

  • Manage Smart Services accounts, ensuring our service performance meets customer expectations.
  • Oversee compliance with service provision KPIs and divisional Smart Goals.
  • Lead a team of service supervisors and technicians, providing technical guidance and support.
  • Develop new business opportunities with existing and new customers, leveraging Smart Service and Product solutions.
  • Assist in hiring, onboarding, and training of Service Technicians.
  • Meet and exceed fiscal targets assigned to your territory.
  • Cultivate strong team relationships, promoting team member development and retention.

Requirements:

  • Bachelor's Degree in an Engineering discipline.
  • Exceptional communication and computer skills (MS Office).
  • Strong customer service focus and technical knowledge of industrial process operations.
  • Ability to travel approximately 50%.
  • Previous supervisory experience.

Join our team and be part of a dynamic organization that values innovation and customer satisfaction.


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