Customer Liaison Specialist
7 days ago
About Us:
CSRA FleetCare Inc. is a leading provider of automotive services. We are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients.
Job Overview:
We are seeking a highly skilled Service Writer to join our team. As a Service Writer, you will play a critical role in ensuring customer satisfaction and driving business growth.
Key Responsibilities:
- Develop and maintain strong relationships with customers.
- Coordinate transactions and provide cost estimates.
- Procure parts and schedule technicians.
- Monitor customer records and communicate with clients.
- Enter repair job details into the company network.
- Check warranties and insurance.
- Release repaired equipment to clients.
Requirements:
- A high school diploma or equivalent.
- Work experience and product knowledge.
- Computer literacy and office software knowledge.
- Excellent communication and customer service skills.
- Strong record-keeping skills.
- The ability to understand and relate technical issues.
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