Customer Liaison Specialist

7 days ago


Augusta, Maine, United States CSRA FLEETCARE INC Full time

About Us:

CSRA FleetCare Inc. is a leading provider of automotive services. We are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients.

Job Overview:

We are seeking a highly skilled Service Writer to join our team. As a Service Writer, you will play a critical role in ensuring customer satisfaction and driving business growth.

Key Responsibilities:

  1. Develop and maintain strong relationships with customers.
  2. Coordinate transactions and provide cost estimates.
  3. Procure parts and schedule technicians.
  4. Monitor customer records and communicate with clients.
  5. Enter repair job details into the company network.
  6. Check warranties and insurance.
  7. Release repaired equipment to clients.

Requirements:

  • A high school diploma or equivalent.
  • Work experience and product knowledge.
  • Computer literacy and office software knowledge.
  • Excellent communication and customer service skills.
  • Strong record-keeping skills.
  • The ability to understand and relate technical issues.

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