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Customer Engagement Specialist

1 week ago

Augusta, Maine, United States Spectrum Full time

About Spectrum:

Spectrum is a leading provider of cable television, internet, voice, and security services. We are committed to delivering exceptional customer experiences and creating value for our customers, employees, and shareholders.

Job Description:

The Customer Engagement Specialist role is ideal for individuals who are passionate about building relationships, understanding customer needs, and delivering tailored solutions to meet those needs. As a key member of our sales team, you will be responsible for engaging with customers, identifying opportunities for growth and retention, and developing strategies to drive sales and revenue growth.

Main Responsibilities:

  • Develop and maintain strong relationships with customers to identify opportunities for growth and retention.
  • Conduct market research to stay informed about competitor activities, pricing programs, marketing directives, and door-to-door sales tactics.
  • Maintain accurate records of customer interactions, sales performance metrics, and market research findings.
  • Participate in regular training and development programs to enhance sales skills and product knowledge.
  • Collaborate with colleagues to achieve team goals and objectives.

Requirements:

  • Demonstrated ability to read, write, speak, and understand English language.
  • Strong interpersonal and communication skills.
  • Excellent listening, problem-solving, and analytical skills.
  • Possess a valid driver's license, reliable personal vehicle, and a satisfactory driving record.
  • Ability to work independently with minimal supervision.
  • Familiarity with computer operating systems and software applications.

Benefits:

  • Competitive compensation package.
  • Ongoing training and development opportunities.
  • Opportunities for career advancement and growth.
  • Recognition and rewards for outstanding performance.