Property Operations Manager

2 days ago

Boise, Idaho, United States Avenue5 Residential Full time

Avenue5 Residential is seeking a seasoned Property Operations Manager to join our dynamic team.

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States, proud of our inclusive culture where we:

• Listen to our associates, recognize them, and give them room to grow

• Invest in our associates to help them become the best version of themselves

• Approach every important decision with our associates in mind

• Celebrate our associates' successes and encourage them to raise the bar even higher

About the Property Operations Manager Role

We are looking for a talented professional who will be responsible for the overall operations of several properties, ensuring efficient operations, overseeing vendor contracts and maintenance, lease administration, monthly reporting, and providing a positive experience for residents, associates, and property owners in conjunction with the property leadership team.

Key Responsibilities and Objectives

• Oversees the operations of several properties, including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rental collection, and delinquency management), property P&L, and property marketing in accordance with company standards

• Responsible for ensuring a high level of client customer satisfaction

• Responsible for full associate life cycle, including recruiting, mentoring, and performance management

• Creates strategic marketing plans to attract and retain residents in conjunction with Avenue5 marketing team

• Responsible for the properties' annual budget, P&L statements, general ledger, and creating necessary reports for the property owners and Avenue5 leadership

• Understands the operations guidelines for each property established within the Property Management Agreement

• Regularly inspects the property to ensure the highest level of curb appeal, office, and maintenance operations, and competitive market positioning

• Responds to escalated resident complaints and issues and serves as liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations

• Oversees site natural disaster and emergency evacuation plans

• Oversees the management of the property and associate safety records, property loss claims, and risk management initiatives

• Other responsibilities as assigned by management

Education and Experience

• High School diploma or equivalent required; Bachelor's degree preferred

• Five to ten years of property management experience required

• Three to five years of direct management experience required

• Prior experience in Yardi or another equivalent property management system required

• Real estate license as required by state or local law

• Understanding of HUD and/or loan assistance process preferred

• Knowledge of P&L Statements, GLs, budgeting, etc. required

• Three to five years of ownership-level responsibilities of resident rental lifecycle activities required

Skills and Requirements

• Ability to effectively interact with residents, suppliers, other associates, and clients

• Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development

• Ability to relay technical concerns with adequate detail, quickly and accurately

• High degree of initiative and problem-solving ability

• Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel

• Ability to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines

• Ability to write reports and business correspondence

• Excellent written and verbal communication skills

• Strong interpersonal skills to effectively and sensitively communicate with all levels of management

• Ability to work independently and prioritize effectively in a fast-paced environment

• Ability to cope and defuse situations involving angry or difficult people

• Required to pass the Avenue5 Fair Housing, Diversity, and Inclusion Training within 30 days of employment

Scheduling

• Required to maintain a regular schedule that may require working overtime, weekends, and non-traditional holidays

• Ability to travel, including overnight

Environment

• Exposure to environment typically found in an office building

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in different regions)

• Exposure to noise, vibrations, atmospheric conditions, and working in confined or restricted spaces

• Potential exposure to communicable diseases through frequent contact with the public

• Possible exposure to short-tempered or aggressive people

Physical Requirements

Avenue5 Residential will make reasonable accommodations to enable individuals with disabilities to perform the essential functions, which include:

• Ability to lift, push, and pull up to 40 pounds

• Hearing and visual ability to observe and detect signs of emergency required

• Must be able to sit, stand, reach, bend, and stoop for extended periods

• Talking and expressing or exchanging ideas by means of the spoken word

• Perceiving the nature of sounds at normal speaking levels with or without correction

• Ability to receive detailed information through oral communication and to make discriminations in sound

• Visual requirements including color, depth perception, and field vision

• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

• Ability to tolerate stressful situations

• Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity creates a healthier atmosphere: Avenue5 Residential is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law

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