Part-Time Customer Service Representative

6 days ago


Richmond Heights, Missouri, United States The UPS Store #3083 Full time
Customer Service Representative

The UPS Store #3083 is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices.

Key Responsibilities:

  • Provide outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of customer needs and offer viable solutions
  • Learn and maintain knowledge of product and service offerings, alternative solutions, and industry trends
  • Operate equipment, software, and devices in an expert fashion and be willing to teach others
  • Maintain a clean, organized, and safe working environment
  • Perform other duties as assigned

Requirements:

  • Strong verbal and written communication skills, including spelling and math
  • Likes working with people
  • Strong computer skills
  • Outstanding phone skills
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Willing and able to work 20-30 hours per week for a 6-day work week


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