Transportation Operations Coordinator

4 weeks ago


Hialeah, Florida, United States MV Transportation Full time
Job Summary

We are seeking a highly skilled Dispatcher to join our team at MV Transportation. As a Dispatcher, you will play a critical role in the day-to-day operation of our fixed route transit system.

Key Responsibilities
  • Direct the day-to-day transit fixed route operation and report to the Operations Supervisor.
  • Communicate daily with drivers and clients to ensure safe, cost-effective, and on-time operating performance.
  • Track and report sign-in/sign-out times, and communicate service issues to the Road Supervisor, Operations Supervisor, or General Manager as appropriate.
  • Monitor radio, telephones, and on-road provision of service for quality.
  • Responsible for influencing positive employee morale and quality customer service.
  • Monitor and complete driver sign-in and sign-out daily.
  • Participate in analysis and review of operating performance.
Requirements
  • One year of previous Dispatcher experience preferred.
  • Two years of Customer Service experience is preferred.
  • High School diploma or equivalent.
  • Experience with Microsoft Office applications (Excel & Word).
  • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
  • Demonstrate a high customer service commitment.
  • Able to demonstrate professional phone manner.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.



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