Security Operations Center Analyst

3 weeks ago


Hialeah, Florida, United States Infosight, Inc. Full time

Job Title: Security Operations Center Analyst

Job Summary: Infosight, Inc. is seeking a skilled Security Operations Center Analyst to join our team. As a key member of our Cyber Risk Management team, you will be responsible for monitoring network dashboards, analyzing problems, and troubleshooting escalated incidents.

Responsibilities:

  • Provide subject matter expertise for network, cloud, firewalls, and other network technologies.
  • Investigate and diagnose incidents to restore failed network services as quickly as possible.
  • Lead root cause analysis and suggest resolutions to remediate network infrastructure problems.
  • Installation and support for remote access platforms such as VPN, RDP, and SASE.
  • Assess and implement Change Requests as needed in accordance with the Change Management process.
  • Escalate unresolved incidents to higher Tier support or third-party provider to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service.

Requirements:

  • Minimum 1 year Microsoft Sentinel experience.
  • An IT networking Associate or Bachelor's Degree.
  • Excellent written and oral communication skills.
  • Demonstrable understanding of network terminology and ability to apply networking concepts to configuration/design.
  • Microsoft M365/Azure, Palo Alto, Cisco certification or equivalent.
  • This position requires schedule flexibility for rotating on call shifts. Exact shifts will vary.

Preferred Skills:

  • Promote and maintain a high standard of customer service satisfaction at all times.
  • Windows server administration.
  • Intermediate – Advanced Cloud Certifications (Azure, Google, AWS).
  • Intermediate – Advanced Microsoft, Next-Gen Vendor Firewall, Cisco certification or equivalent.
  • Experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and associated technologies.


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