Security Operations Center Analyst
3 weeks ago
Job Title: Security Operations Center Analyst
Job Summary: Infosight, Inc. is seeking a skilled Security Operations Center Analyst to join our team. As a key member of our Cyber Risk Management team, you will be responsible for monitoring network dashboards, analyzing problems, and troubleshooting escalated incidents.
Responsibilities:
- Provide subject matter expertise for network, cloud, firewalls, and other network technologies.
- Investigate and diagnose incidents to restore failed network services as quickly as possible.
- Lead root cause analysis and suggest resolutions to remediate network infrastructure problems.
- Installation and support for remote access platforms such as VPN, RDP, and SASE.
- Assess and implement Change Requests as needed in accordance with the Change Management process.
- Escalate unresolved incidents to higher Tier support or third-party provider to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service.
Requirements:
- Minimum 1 year Microsoft Sentinel experience.
- An IT networking Associate or Bachelor's Degree.
- Excellent written and oral communication skills.
- Demonstrable understanding of network terminology and ability to apply networking concepts to configuration/design.
- Microsoft M365/Azure, Palo Alto, Cisco certification or equivalent.
- This position requires schedule flexibility for rotating on call shifts. Exact shifts will vary.
Preferred Skills:
- Promote and maintain a high standard of customer service satisfaction at all times.
- Windows server administration.
- Intermediate – Advanced Cloud Certifications (Azure, Google, AWS).
- Intermediate – Advanced Microsoft, Next-Gen Vendor Firewall, Cisco certification or equivalent.
- Experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and associated technologies.
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