Pharmacy Care Coordinator Specialist

2 days ago

Eden Prairie, Minnesota, United States UnitedHealth Group Full time
Pharmacy Care Coordinator Job Description

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Pharmacy Care Coordinator, you'll play a critical role in supporting the successful implementation and execution of all pharmacy programs and processes.

Key Responsibilities:
  • Conduct high-volume in-bound and out-bound calls for program requirements, including medication adherence member outreach calls, reminder calls, prescription refill calls, and provider follow-up calls in a call center environment.
  • Provide excellent customer service by serving as a resource to all internal and external customers.
  • Perform review of prescription claims documentation, collect and maintain eligibility information in an appropriate and confidential manner.
  • Exhibit excellent phone and communication skills while providing complete and accurate information to members, providers, and clinical staff.
  • Must be able to multi-task using multiple applications to provide accurate and responsive information to the member.
Requirements:
  • High School Diploma/GED (or higher)
  • 2+ years of experience in a pharmacy/medical/healthcare setting
  • 1+ year of administrative support experience
  • 1+ year of experience working with Microsoft Office products, including Word, Outlook, and Excel
  • 1+ year of experience with Pharmacy and/or medical terminology knowledge base
  • 1+ years of Call Center experience
Preferred Qualifications:
  • Certified/Registered Pharmacy Technician
  • 3+ years of experience in a pharmacy setting
  • Certified Medical Assistant training or certification
  • 3+ years of experience in a physician's clinic or hospital
  • Bilingual language proficiency (English/Spanish)
  • Experience with Medication Adherence measures
  • Salesforce documentation experience
  • Rx Claim experience
What We Offer:

At UnitedHealth Group, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. We're committed to creating a diverse and inclusive work environment that supports the health and well-being of our employees.

We're an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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