Case Manager III

4 weeks ago

Mequon, United States Wisconsin Community Services Full time
Job Summary

We are seeking a highly skilled and compassionate Case Worker III to join our team at Wisconsin Community Services. As a key member of our community-based services team, you will provide ongoing service coordination, treatment planning, advocacy, and monitoring to residents of Milwaukee, Waukesha, Racine, and Kenosha counties.

Key Responsibilities
  • Coordinate, plan, and ensure follow-through with community treatment for individuals participating in the OARS, CR, OCRP, and/or JBCR Programs.
  • Engage and develop a supportive one-to-one therapeutic relationship with each participant.
  • Incorporate evidence-based practices into the provision of services, including Motivational Interviewing (MI), Trauma-Informed Care (TIC), and Person-Centered Planning.
  • Monitor ongoing treatment needs and compliance with treatment for all program participants.
  • Develop and submit court documents for CR participants, including Predisposition Investigation, Conditional Release Plan, Treatment Plan Adjustment, and Discharge/Transition Plan.
  • Coordinate team staffings with DHS/DOC and other treatment team members.
  • Maintain safety practices and continually assess potential risk when in the community and when working with participants.
  • Coordinate community support services and directly aid participants with activities of daily living, including coaching and hands-on assistance in housing, money management, vocational/educational pursuits, scheduling, and transportation.
  • Encourage and assist each participant with the development of a natural support system, including family members, neighbors, friends, and the community.
  • Create and maintain participant service documents, including case notes, assessments, Adult Family Home/Rent Justification forms, release plans, Individual Service Plans (ISP), Quarterly Progress Notes (QPN), crisis plans, budgets, suicide risk assessments (SRA), trauma assessments, other risk assessments, and release of information (ROI) forms.
  • Comply with program and DHS quality standards, SharePoint protocols, format requirements, and timeframes for all documents and communications.
  • Ensure maximum participant financial contribution and third-party payment toward cost-of-service provision by applying for appropriate insurance benefits, fully utilizing available assistance programs, county services, and community resources.
  • Provide ongoing communication and coordination with treatment providers, DOC, mental health institution staff, court personnel, prison/jail staff, and other service agencies, reviewing and responding to emails and phone messages within 24 hours.
  • Frequent home visits and transportation of participants in the community using personal vehicles.
  • Develop and practice MI skills through training, coaching, and participant contact to attain basic fidelity within 12 months/advanced fidelity within 24 months of employment as outlined in the program contract.
  • Participate in MI coaching sessions and complete DHS required surveys as required.
  • Complete MI audio recording and written Test of Knowledge as required.
  • Build and nurture positive relationships with stakeholders and funders.
Other Duties and Responsibilities
  • Timely collection of necessary medical records, lab results, and information for participants per program protocol.
  • Rotational crisis line coverage.
  • Appear and testify at court hearings.
  • Attend trainings, meetings, and staffings.
  • Participate in new staff shadowing rotation.
  • Other job-related duties may be necessary to carry out the responsibilities of the position.
Job Qualifications
  • Bachelor's Degree in a related human service field.
  • Experience in case management and service coordination.
  • Experience serving people with a mental illness, substance use disorder, or other special populations required.
  • Must have a valid driver's license and an insured, safe, operable automobile.
  • Must be able to pass criminal and caregiver background checks.

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