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Sales and Service Leader

2 months ago

Salem, New Hampshire, United States Macy's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Selling and Support Captain. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales growth, and promoting a positive store experience.

Key Responsibilities
  • Provide fast and friendly service to customers, ensuring a positive shopping experience
  • Lead colleagues in the execution of sales and customer service initiatives
  • Role model and promote Macy's values, including diversity, inclusion, and respect
  • Meet with People Leaders to plan and monitor store activities, ensuring a seamless customer experience
  • Perform store opening and closing procedures, including accessing alarm systems and settling registers
Requirements
  • 1-2 years of direct retail experience preferred
  • High school diploma or equivalent
  • Flexible availability, including days, evenings, weekends, and holidays
  • Proficient in communicating effectively with customers and colleagues
What We Offer
  • An inclusive and supportive work environment
  • Opportunities for career growth and advancement
  • Competitive pay and benefits package
  • Employee Assistance Program (EAP) for mental health and financial literacy resources
  • Fully-funded education benefits, including 100% tuition, books, and fees
About Macy's

Macy's is a leading retail company committed to creating a brighter future with bold representation for all. We strive to create a work environment that is inclusive, challenging, and refreshingly fun. Join our team and be part of a company that values diversity, inclusion, and respect.