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Customer Service Ambassador

2 months ago


Costa Mesa, California, United States Ultimate Staffing Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ultimate Staffing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, concerns, and complaints in a professional and timely manner.
  • Issue Resolution: Investigate and resolve customer issues in a fair and efficient manner.
  • Product Knowledge: Provide accurate information about our products and services to customers.
  • Order Processing: Assist customers with placing orders and processing returns.
  • Record Keeping: Maintain detailed and accurate records of customer interactions.
  • Team Collaboration: Work collaboratively with team members to ensure high-quality customer service and satisfaction.
Requirements
  • Communication Skills: Excellent verbal and written communication skills.
  • Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with customers.
  • Problem-Solving Skills: Ability to think critically and resolve customer issues in a fair and efficient manner.
  • Technical Skills: Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
  • Education: High school diploma or equivalent; Bachelor's degree preferred.
  • Experience: 2+ years of experience in a customer service role.
Benefits
  • Competitive Pay: Competitive pay up to $22/hr.
  • Health Insurance: Comprehensive health, dental, and vision insurance.
  • Paid Time Off: Generous paid time off and holidays.
  • 401(k) Plan: 401(k) plan with company match.
  • Professional Development: Opportunities for professional development and career advancement.
  • Work-Life Balance: Flexible schedules to accommodate your needs.
Why Work with Us

At Ultimate Staffing, we value our employees and strive to create a supportive and inclusive workplace. We believe in work-life balance and offer flexible schedules to accommodate your needs. As a member of our team, you will have the opportunity to grow your career and make a meaningful impact on our customers.