Customer Service Representative

2 days ago


Haltom City, Texas, United States Southwest ADI Full time
About the Role

Southwest Accessory Group is a dynamic and fast-paced Accessories distributor with a strong presence in the industry. We're seeking an experienced and energetic individual to join our inside sales call center team.


Key Responsibilities
  • Communicate effectively with staff and customers in a professional and friendly manner.
  • Converse efficiently regarding customer parts status and provide accurate information.
  • Utilize the parts catalog to locate and speak to specific parts.
  • Answer phone calls, provide price quotes, and respond to customer inquiries.
  • Review orders to ensure accuracy and verify pricing.
  • Locate out-of-stock parts from external sources and submit emergency orders when necessary.
  • Notify the inventory manager of out-of-stock parts or new products requiring immediate attention.

Requirements
  • High School Diploma or equivalent and prior auto parts sales experience (preferred).
  • NetSuite software experience is a plus.
  • Ability to work in a dynamic environment and improve skills.
  • Strong interpersonal and time management skills.
  • Ability to read, interpret, and manage Excel documents.
  • Ability to calculate figures and amounts, including discounts and volume.

What We Offer
  • 401(k) Plan with match.
  • Paid Holidays Off.
  • Weekends Off.
  • Open 7am to 7pm schedule.
  • Medical, Dental, and Vision Plans.
  • Life Insurance.

We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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