Customer Marketing Strategist

3 weeks ago


Bellevue, Washington, United States Well Said Inc Full time
About the Role

We are seeking a highly skilled Customer Marketing Strategist to join our team at Well Said Inc. As a key member of our marketing team, you will be responsible for developing and executing comprehensive customer marketing strategies that drive engagement, retention, and growth.

Key Responsibilities
  • Design and execute a comprehensive schedule of webinars and workshops aligned to customer needs
  • Collaborate with internal teams to create relevant content and secure engaging speakers that maximizes customer engagement
  • Build and manage an active and vibrant online community for our customers and prospects
  • Facilitate discussions, answer questions, and address concerns to foster a positive community environment
  • Develop and implement strategies to increase community engagement and growth
  • Oversee Well Said profile on review platforms, drive campaigns to boost reviews from satisfied customers
  • Develop and ensure timely, professional responses to customer reviews
  • Analyze review data to identify trends and opportunities for enhancing customer experience
  • Share insights and feedback from customer interactions to support product improvements and marketing campaigns
  • Develop and maintain metrics to evaluate the success of customer marketing initiatives
Requirements
  • Bachelor's degree in Marketing, Communications, Business, or a related field
  • 3-5 years of experience in customer marketing, community management, or a related role
  • Demonstrated success in organizing and managing webinars and workshops
  • Experience in managing online communities and handling review site interactions
  • Strong communication skills
  • Analytical skills with the ability to interpret data and make strategic decisions
  • Ability to work independently and manage multiple projects efficiently
What We Offer
  • Competitive salary and stock options
  • Full medical, dental, and vision insurance
  • Matching 401(k) plan
  • Generous vacation policy/paid time off
  • Parental leave
  • Learning & development stipend
  • Home office stipend


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