Business Development Associate

2 weeks ago


Cookeville, Tennessee, United States Cumberland Auto Center Full time
About Cumberland Auto Center

We strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Cumberland Auto Center is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

Job Summary

We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in automotive service.

Key Responsibilities
  • Assist customers over the phone in setting appointments
  • Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates
  • Provide customers with initial product information and direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team and process development sessions, keeping positive relationships with teammates, sales teams, and dealership management
  • Utilize CRM tracking system daily
Requirements
  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Strong computer skills
  • Willing to submit to a pre-employment background check and drug screen
What We Offer
  • Health Insurance
  • 401K
  • Paid vacation
  • Paid holidays
  • Work-life balance
  • Career advancement opportunities
  • Competitive wages

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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