NOC Engineer II

3 weeks ago

Oklahoma City, Oklahoma, United States Dobson Fiber Full time
Job Overview

Dobson Fiber is seeking a highly skilled NOC Engineer II to join our team. As a key member of our Network Operations Center, you will be responsible for ensuring the reliability and integrity of our production network.

Key Responsibilities
  • Perform network surveillance to detect and resolve issues that may impact network reliability.
  • Work with internal resources, equipment vendors, and facility providers to troubleshoot and resolve network impairments and outages.
  • Utilize ServiceNow ticketing system for documentation, escalations, and Field Operations dispatches.
  • Monitor network alarm systems and network equipment to detect service outages and network degradation conditions.
  • Troubleshoot electrical, optical, DWDM, SONET, Ethernet, and IP issues on the network.
  • Perform fault analysis, isolation, and remediation in switching, digital, optical, and other technologies.
  • Provide Single Point of Contact duties for high-risk & service-impacting events.
  • Interface with customers, engineers, vendors, and technicians to resolve trouble reports.
  • Perform maintenance level activities such as configuration changes, reloads, card insertion and removal, and hardware upgrades on various IP, transport, and PON platforms.
Requirements
  • 2-3+ years' experience working in NOC environment in the telecommunications industry.
  • 1-2 years of dealing and communications with other Carrier NOCs to accomplish the team's objectives.
  • Cisco CCNA or equivalent certification.
  • Excellent oral and written communication skills, eager to provide outstanding customer service to internal and external clients.
  • Demonstrable knowledge of IP protocols: BGP, OSPF, MPLS, Spanning Tree, and ISIS.
  • Familiar with CWDM/DWDM (C-band, L-band, Digital DWDM) theories and protocols, must have experience with troubleshooting wavelengths (2.5g, 10g, 40g, 100g+).
  • Demonstrable knowledge of platforms: Calix, Nokia, Ciena Wave server, Ciena Cyan, Ekinops, Turin (Force 10), Juniper, Adtran, Metaswitch VoIP/ SIP Softswitch and Session Border Controller, and others.
  • Proficient troubleshooting SONET (OC-3, OC-12, OC-48, OC-192).
  • Ability to troubleshoot Layer 1-3 faults in platforms listed.
  • Demonstrable knowledge of various network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, SSH, and SNMP.
  • Ability to acknowledge multiple network alerts and messages and determine customer and/or network impact due to symptoms presented.
  • Ability to effectively direct field technicians and other personnel during troubleshooting and maintenance activities.
  • Experience performing circuit testing procedures and test equipment.
  • General understanding of fiber optics and reading OTDR information and GIS systems.
  • Requires computer literacy: Microsoft Word, Excel, PowerPoint, SharePoint, Teams, OneNote, etc.
Working Conditions
  • Flexible Shift Schedule.
  • Ability to work on-call rotation.
  • Ability to have a positive mental attitude.
  • Must be able to lift and carry or otherwise move 25 pounds occasionally.
  • Work is normally performed in a typical interior/office work environment.
  • Visual perception to perform activities at distances close to the eyes.
  • Hearing enough to understand and communicate by telephone and in person.
  • Arm-hand dexterity enough to demonstrate and operate keyboards and small office equipment.

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