Power Services Manager

3 weeks ago

Salisbury, Maryland, United States Schneider Electric Full time
Job Title: Power Services Manager

Schneider Electric is seeking a highly skilled Power Services Manager to join our team. As a Power Services Manager, you will be responsible for coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.

The primary role of the Power Services Manager is to provide safe work environments for Field Service Representatives, manage productivity levels of field service operations, control and reduce operating costs, exceed financial gross margin, exceed Top-Line Sales quota, control overtime, and improve customer satisfaction and employee engagement.

Key Responsibilities:

  • Direct management responsibility of Field Service Representatives and customers within a service territory defined by a geographic area.
  • Oversight of field operations between SE and our customers to ensure efficient and effective implementation of the operational expectations of US Service Operations.
  • Conduct monthly safety meetings, perform FSR site safety audits, complete incident reviews, and ensure the district is in compliance with safety policies and procedures.
  • Serve as liaison with Service Support Teams, Logistics, Technical Support, Engineering, and Sales groups within the PSM's assigned service territory.
  • Act as the primary Service contact for SE's Strategic and Key Account customers.
  • Develop and coordinate all FSR training and qualification plans based on territories product install base and in collaboration with the RSD, and Corporate Training.
  • Ensure FSRs are familiar with all Schneider Electric policies.
  • Mentor FSRs to grow and develop them and support their personal career goals.
  • Ensure each FSR is complying with all administration processes and field service reporting requirements.
  • Drive KPIs to maximize Service goals, and then use the KPIs to identify weaknesses and make corrections in order to enhance Service delivery.

Requirements:

  • BA or BS in Business Management or Engineering is desirable.
  • Minimum five (5) years' experience in the Energy/Power Distribution related field service Business with a minimum of two (2) years serving in a team lead or management/supervisor role.
  • Strong and confident management style with solid written and verbal skills.
  • Ability to prioritize and manage multiple projects simultaneously.
  • Ability to act independently, while exercising good judgment.
  • Ability to build relationships and teams and maintain useful interaction with all involved parties.
  • Strong work ethic and commitment to success.
  • Competency with MS Office.
  • Experience with command contract management databases considered a plus.

About Schneider Electric:

Schneider Electric is a global leader in the digital transformation of energy management and automation. Our mission is to empower all to make the most of their energy and resources, bridging progress and sustainability for all. We strive to be the most inclusive and caring company in the world, providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

Join Schneider Electric:

At Schneider Electric, we believe that our differences make us stronger as a company and as individuals. We are committed to championing inclusivity in everything we do. If you are passionate about making a difference and want to be part of a dynamic team, apply today

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