Customer Success Operations Lead

4 days ago


Maple Plain, Minnesota, United States Proto Labs Full time

We are looking for an experienced Operations Manager to join our Customer Success team in Maple Plain, MN. The ideal candidate will drive operational functions for the team, enhance process development, and foster cross-functional collaborations to ensure exceptional employee and customer experiences.

About Proto Labs

Proto Labs is a leading digital manufacturing company that hires doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.

Key Responsibilities
  • Lead and oversee operational functions for the Customer Success Organization (CSO) ensuring efficient and effective processes to meet strategic objectives.
  • Act as the primary liaison between the CSO and internal departments, including Product and Technology teams, serving as the voice of the team, escalating issues/bugs, and participating in new feature testing.
  • Develop, implement, and evolve processes to drive success in CSO activities, aligning with company goals and enhancing team efficiency.
  • Manage business integration efforts regarding network, factory operations, and strategic partnership changes, ensuring seamless transitions and operational alignment.
What You'll Need
  • 5+ years of experience in operations management, preferably within a Customer Success or Customer Service environment.
  • 3+ years of leadership experience with experience managing and developing a team of exempt employees.
  • 3+ years of process improvement experience.
What We Offer
  • An estimated salary of $**120,000 - $150,000** per year, depending on experience, plus a comprehensive benefits program.


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