Technical Analyst I
1 week ago
C Squared Systems LLC is a leading provider of RF engineering, consulting, and software development services. We specialize in delivering seamless wireless coverage solutions from RF analysis to design and implementation of DAS systems and Wi-Fi networks.
Our team is seeking a Technical Analyst I to join our technical support team. The successful candidate will be responsible for handling requests, coordinating communication between internal and external customers, and resolving technical issues.
Key Responsibilities:
- Meet goals and objectives defined by leadership
- Field requests in a professional and courteous manner within required response times
- Perform remote troubleshooting with customers, internal teams, and vendors
- Log and manage issues within various ticketing systems
- Provide summary of work done upon completion of task
- Work well within a team setting, using peer resources and self-research
- Handle customer personally identifiable information (PII) in a security-conscious manner
- Monitor systems and report potential issues based on alarm severity
Requirements:
- Multitask and prioritize work based on goals, objectives, and deliverables
- Basic networking and troubleshooting skills (IP/subnets, ping/trace, nmap, ARP)
- Proficiency with office suites (Microsoft Office, Libre Office, Open Office)
- Basic knowledge of TCP/IP, SNMP, FTP, Telnet, SSH, HTTP, HTML, MySQL
- Exposure to programming/scripting languages (PHP, shell)
- Run basic SQL scripts
- Basic technical analysis, investigation, and problem-solving abilities
- Excellent written/oral communication and organizational skills
- Flexibility and stress tolerance are key in this role
- Previous IT and/or software helpline experience a plus
- Command line skills a plus
- Self-motivated and the ability to work effectively with minimal supervision
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