Technical Analyst I

1 week ago


Auburn, New Hampshire, United States C Squared Systems LLC Full time
Job Description

C Squared Systems LLC is a leading provider of RF engineering, consulting, and software development services. We specialize in delivering seamless wireless coverage solutions from RF analysis to design and implementation of DAS systems and Wi-Fi networks.

Our team is seeking a Technical Analyst I to join our technical support team. The successful candidate will be responsible for handling requests, coordinating communication between internal and external customers, and resolving technical issues.

Key Responsibilities:

  • Meet goals and objectives defined by leadership
  • Field requests in a professional and courteous manner within required response times
  • Perform remote troubleshooting with customers, internal teams, and vendors
  • Log and manage issues within various ticketing systems
  • Provide summary of work done upon completion of task
  • Work well within a team setting, using peer resources and self-research
  • Handle customer personally identifiable information (PII) in a security-conscious manner
  • Monitor systems and report potential issues based on alarm severity

Requirements:

  • Multitask and prioritize work based on goals, objectives, and deliverables
  • Basic networking and troubleshooting skills (IP/subnets, ping/trace, nmap, ARP)
  • Proficiency with office suites (Microsoft Office, Libre Office, Open Office)
  • Basic knowledge of TCP/IP, SNMP, FTP, Telnet, SSH, HTTP, HTML, MySQL
  • Exposure to programming/scripting languages (PHP, shell)
  • Run basic SQL scripts
  • Basic technical analysis, investigation, and problem-solving abilities
  • Excellent written/oral communication and organizational skills
  • Flexibility and stress tolerance are key in this role
  • Previous IT and/or software helpline experience a plus
  • Command line skills a plus
  • Self-motivated and the ability to work effectively with minimal supervision


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