Customer Service Representative

1 month ago

Las Vegas, Nevada, United States FinFit Full time
About FinFit

FinFit is a leading provider of financial wellness solutions, dedicated to helping employees achieve financial stability and success. With over 50,000 active employer clients across the United States, FinFit has established itself as a trusted partner in the financial services industry.

Customer Service Representative at FinFit

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our Customer Operations Team, you will be responsible for providing exceptional customer service, resolving customer issues, and collaborating with internal teams to drive business results.

Key Responsibilities

• Provide timely and effective responses to customer inquiries via email, phone, and chat

• Investigate and resolve customer complaints in a professional and courteous manner

• Collaborate with internal teams to identify and implement process improvements

• Participate in proactive outbound dialing and email projects to drive customer engagement

Requirements

• Fluency in English and Spanish (bilingual) is required

• 1+ years of customer service experience in a financial services, technology, retail, or employee benefits company

• Experience working in a regulated environment and with CRM systems

• Ability to work flexible hours, including evenings and weekends

Benefits & Perks

FinFit offers a comprehensive benefits package, including holistic wellbeing initiatives, remote work options, and opportunities for professional growth and development. We are committed to creating a diverse, inclusive, and authentic workplace culture that values and supports the unique contributions of all team members.

Get to Know FinFit

FinFit is proud to be an equal opportunity employer, dedicated to building a workplace culture that reflects the diversity of our customers and communities. We are committed to equal employment opportunity without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

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