Customer Service Representative

5 days ago


North Berwick, Maine, United States The Wittern Group Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at The Wittern Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our equipment and services.

Responsibilities
  • Work closely with team members, service providers, and customers to set up new installations of equipment.
  • Follow up on services rendered to customers and close out completed service tickets.
  • Provide training to customers on new equipment and assist with ongoing support.
  • Assist customers in resolving issues and complete required actions for resolution.
  • Collaborate with the team to complete final evaluations of products and connect them to the cloud management system.
  • Provide occasional field support and assistance as needed.
  • Develop a strong understanding of various vending equipment and services.
Requirements
  • High School Diploma or equivalent.
  • At least 2 years of experience in customer service or call center support, preferably in equipment support.
  • Proficiency in Microsoft Office-related tools.
  • Excellent verbal and written communication skills.
  • Strong listening skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Ability to lift up to 20 pounds occasionally.
  • Bilingual in Spanish is preferred but not required.


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