Service Operations Manager

3 weeks ago


Wilmington, North Carolina, United States Cooper Motors Lincoln Full time
Service Operations Manager

At Cooper Motors Lincoln, we pride ourselves on being a family-owned business with a long history of success. Our team is dedicated to providing exceptional customer service, and we're looking for a skilled Service Operations Manager to join our team.

We offer a range of benefits, including competitive pay, paid training opportunities, and a supportive team environment. As a Service Operations Manager, you'll be responsible for overseeing service orders and ensuring that customers receive prompt, courteous, and effective service.

Key Responsibilities:

• Oversee service orders and flow of the Drive Lane

• Ensure customers receive prompt, courteous, and effective service

• Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression

• Provide concierge support for owner inquiries, whether phone or in person

• Ensure daily inventory of technicians' time is consistently sold to service customers

• Distribute work between technicians efficiently

• Answer technical questions about vehicle problems, warranties, services, and repairs

• Maintain Customer Success Index at or above company standards

• Assist in diagnosing vehicle problems; order parts and tools as necessary

• Oversee administration of warranty claims as well as training and supervising of the service department

• Reinforces company policies and adheres to company standards

• Encourages compliance with applicable laws and regulations

• Maintain good working relationship with factory(s) and foster positive employee relations

Requirements:

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with customers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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