Data Center Operations Specialist

21 hours ago

Secaucus New Jersey, United States CoreSite Full time
Job Summary

We are seeking a highly skilled Data Center Operations Specialist to join our team at CoreSite. As a key member of our operations team, you will be responsible for ensuring the operational integrity and regulatory compliance of our facilities and data center electrical, mechanical, fire life safety systems, and communications infrastructure.

Key Responsibilities
  • Operate, monitor, maintain, and respond to abnormal conditions in facilities systems, including electrical, mechanical, communications, and building monitoring and control.
  • Track and trend operational characteristics to identify areas for improvement.
  • Mentor junior staff and work with the site Data Center Manager to track and complete an aggressive preventive and predictive maintenance schedule.
  • Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction.
  • Manage systems to avoid unplanned, customer-impacting outages and manage the data floor and back of house mechanical loading capacity to ensure the cooling system is operating at its highest efficiency.
  • Provide applied mechanical and integrated control expertise for the entire data center and work as a primary knowledge expert in regard to fire and electrical codes.
  • Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.
  • Assist Data Center Manager with the database management of maintenance discrepancies and work with Operations management to resolve site issues based on agreed upon priorities.
  • Trouble Ticket Management, Work Order Completion Process, Infrastructure projects (Internal/Customer) including cage build-outs, overhead installations, rack and stack.
  • Navigate and utilize a CMMS system, use developed procedures to solve problems, and assist in asset and consumable inventory management.
  • Responsible for the tracking and proper labeling of all equipment per established procedures and ensure that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly.
  • Provide physical security within the CoreSite premises and provide day-to-day exceptional customer service and support.
  • Incident escalation and report writing, monitor the building fire alarm system, maintain and complete regular facility and security tours documenting and responding to found issues.
  • Adhere to and promote CoreSite's Principles of Operational Excellence.
Requirements
  • Expert understanding of the electrical and mechanical systems used in a facility and data center environment, including electrical distribution and layout, Transformers, PLC's, Generators, Switchgear, UPS systems, STS', ATS' PDU's, Chilled Water Systems, CRAC/CRAH's, Pre-Action Sprinkler Systems.
  • Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
  • Expert knowledge of fiber optics / cabling infrastructure and industry best practices.
  • Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
  • Expert knowledge and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
  • Minimum of 5-7 years of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including Chilled Water Systems, Large Centrifugal Chillers, Cooling Towers, Heat Exchangers, Water Treatment Systems, VFD's and Pumps, HVAC equipment, CRAC/CRAH's, Humidification Systems, BMS and PLC Controls, Emergency Standby Diesel Generator Systems, Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution, Static UPS Systems, and Double Interlock Pre-Action Systems.
  • Proven leadership skills.
  • Proven expert and laying out, pulling, dressing, and terminating fiber and copper communications cabling.
  • Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling.
  • Excellent communication skills, both written and oral including Microsoft Suite (Word, Excel, PowerPoint, Project).
  • Ability to communicate effectively with customers and internal staff.
  • Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems.
  • Ability to learn quickly and address issues as they arise during normal working hours or after hours.
  • Ability to operate in and promote a rigorous process-driven team environment.
  • Ability to logically analyze and solve problems.
  • Ability to effectively multi-task multiple projects.
  • Operate Hand and Machine Tools (hammer, drill, saw, etc.) and operate electrical tools such as a multi-meter or infrared camera.
  • Bachelor's degree in Mechanical or Electrical Engineering or equivalent time in rate.
  • 5 or more years in a mechanical/electrical position within critical facilities (preference given to a data center, hospital, or power plant experience).
  • Be able to pass an extensive background check including criminal history, professional references, and employment and education verification.
Benefits
  • First-day medical insurance through Cigna with generous premium cost coverage.
  • Dental insurance through Delta Dental.
  • Vision insurance through VSP.
  • Telemedicine through MDLive for Cigna.
  • Healthcare and dependent care flexible spending account (FSA) plans and health saving account (HSA) plans.
  • Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
  • Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance.
  • First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution.
  • Discretionary annual bonus and equity incentive plan.
  • Employee stock purchase plan with a 15 percent discount.
  • 16 days of paid time off (PTO).
  • 11 paid company holidays and additional floating holidays.
  • School visitation and elder care paid time off.
  • Parental leave, adoption and surrogacy benefits, and family planning/fertility support.
  • Wellness reimbursement program & wellness incentive program.
  • Free parking or a company contribution toward a public transit pass.
  • Education reimbursement and student loan debt assistance program.
  • Employee assistance program, childcare resources, and personal finance management support.
  • Pet insurance.

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