Customer Service Specialist

3 weeks ago


Manning, South Carolina, United States Lose Design Full time

About the Job:

We are seeking an experienced Call Center Representative to join our Customer Service Team at Lose Design. As a Call Center Representative, you will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building relationships with our clients.

The Role:

Lose Design is a multi-disciplinary design firm that creates spaces for life. We are looking for a dynamic and organised individual to help serve existing clients and expand our services to new clients. As a Call Center Representative, you will manage customer enquiries, provide job progress updates, and work scheduling to meet customer requirements and KPIs.

Key Responsibilities:

  • Respond to incoming calls from customers, including product and service questions and general information.
  • Refer to customer scripts when dealing with difficult situations.
  • Follow and improve departmental processes and company service standards.
  • Ensure databases are up-to-date with progressing work and client details.
  • Utilise standard technology such as telephone, email, and web browser to perform job duties.
  • Participate in individual and team training/meetings to ensure policy and company product knowledge are up-to-date.
  • Keep track of customer accounts and update with new account information as necessary.
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.

Requirements:

  • Excellent customer service skills and attitude.
  • Problem-solving skills.
  • Proficient with office equipment.
  • Attention to detail.
  • Excellent written and verbal skills.
  • Excellent interpersonal skills.

Benefits:

  • Competitive salary: $30.50 per hour.
  • Career development opportunities.
  • Holidays: 25 days + bank holidays.
  • Pension scheme.
  • Paid Time Off (PTO).
  • 401(k) fixed contribution.
  • Life insurance.

About Lose Design:

Lose Design is a collaborative and innovative design firm that approaches each project with the needs of both the client and community in mind. We create spaces for life that support the most fundamental human needs to live, work, and play. Our team is dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process.



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