Customer Service Liaison

3 weeks ago


Manning, South Carolina, United States Lose Design Full time

About the Job

We are seeking a skilled Customer Service Liaison to join our team at Lose Design. As a key member of our CSR Team, you will be responsible for delivering exceptional customer service, building relationships with clients, and ensuring their needs are met.

The Role

As a Customer Service Liaison, you will play a vital role in managing customer enquiries, providing job progress updates, and working schedules to meet customer requirements and KPIs. This is a highly customer-facing position that requires strong communication and interpersonal skills.

Responsibilities

  • Reply to incoming calls from customers, addressing their queries and concerns in a timely and professional manner.
  • Utilize customer scripts to navigate difficult situations and ensure consistency in our customer interactions.
  • Collaborate with colleagues to improve departmental processes and company service standards, driving continuous improvement.
  • Maintain accurate records of customer information and job progress updates in our databases.
  • Operate standard technology such as telephones, email, and web browsers to perform job duties efficiently.
  • Participate in training and meetings to stay up-to-date on policy and product knowledge, enhancing your expertise and capabilities.
  • Monitor customer accounts and update records with new account information as necessary.
  • Provide thorough follow-ups to customer interactions, ensuring high levels of customer satisfaction.
  • Perform other duties and responsibilities as assigned by management.

Requirements

  • Excellent customer service skills and attitude, with a passion for delivering outstanding experiences.
  • Problem-solving skills, with the ability to think critically and resolve issues effectively.
  • Proficiency with office equipment and software, including Microsoft Office Suite.
  • Attention to detail, with a commitment to accuracy and quality in all aspects of work.
  • Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
  • Strong interpersonal skills, with experience working collaboratively as part of a team.

Benefits

  • A competitive hourly rate of $30.50, reflecting the value we place on our employees' contributions.
  • Career development opportunities, enabling you to grow professionally and advance within the company.
  • An attractive holiday package, including 25 days off plus bank holidays, allowing you to recharge and relax.
  • A pension scheme, supporting your long-term financial security and well-being.
  • Paid time off (PTO), providing flexibility and work-life balance.
  • A 401(k) fixed contribution, helping you build a secure financial future.
  • Life insurance, offering peace of mind and protection for you and your loved ones.


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