Customer Experience Ambassador
1 week ago
Parallel is a leading vertically-integrated, multi-state cannabis operator in the U.S., with active operations in five high-growth markets. Our distinct retail brand names are:
- Florida: Surterra Wellness
- Massachusetts: NETA
- Texas: goodblend
- Pennsylvania: goodblend
- Nevada: The Apothecary Shoppe
We are building a well-being company and seeking talented individuals to join our inclusive and employee-focused culture. We strive for high compliance and innovative solutions that benefit our customers.
Salary and Benefits
As a Customer Experience Ambassador at Parallel, you can expect a competitive salary range of $45,000 - $65,000 per year, depending on location and experience. Additionally, you will enjoy benefits such as employee discounts, paid time off, paid parental leave, flexible work arrangements, 401k enrollment, pet insurance, tuition reimbursement programs, and consistent medical, vision, and dental benefits (full-time only).
About the Role
The Customer Experience Ambassador is responsible for providing exceptional service to patients and customers, ensuring a welcoming and inclusive environment in our retail locations. Key responsibilities include modeling best-in-class service, providing expert cannabis recommendations, participating in patient intake processes, maintaining accurate records, and escalating customer conflicts.
Requirements and Qualifications
To be successful in this role, you must have:
- A minimum of 1 year of experience in retail or a related industry with strong customer service skills.
- A valid government-issued photo ID and flexibility regarding work schedules, including evenings, weekends, and holidays.
- Constantly operating a computer and other office machinery, with strong attention to detail and multitasking abilities.
Physical Requirements
The Customer Experience Ambassador role requires occasional lifting of stock and materials, as well as the ability to remain in a stationary position for prolonged periods during shifts. In Massachusetts and Florida, additional requirements include obtaining a Class D Driver's License and having a current DMV printout with no major violations within the last 7 years.
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