Rustic Hospitality Specialist

1 month ago


Jackson, Wyoming, United States Rusty Parrot Lodge Full time
Job Overview

The Rustic Retreat Host is the face of our iconic lodge, setting the tone for our guests' experience from the first interaction. This role requires a customer-centric individual who intuitively anticipates guest needs, goes the extra mile, manages complaints with grace, and finds problem-solving a joy.

Key Responsibilities
  • Assist guests with check-in and check-out, ensuring a seamless experience.
  • Provide personalized recommendations and book adventures that exceed guest expectations.
  • Assign rooms and handle administrative tasks with efficiency.
  • Be a one-of-a-kind source of information for guests on various matters, including transportation, activities, and restaurants.
  • Deal with reasonable complaints and requests with professionalism, patience, and grace.
  • Assist other departments in creating memorable guest experiences.
  • Adhere to health and safety protocols and complete assigned checklists.
  • Streamline inter-departmental communication and follow up promptly.
Requirements
  • Ability to work with minimal supervision and maintain high performance standards.
  • Customer-focused and friendly demeanor.
  • Prioritization and time management skills.
  • Ability to work quickly without compromising quality.
  • Excellent verbal and written communication skills.
  • Ability to lift at least 25 pounds.


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