Customer Service Representative

4 weeks ago

Denver, Colorado, United States Pattern Promotions Full time
Customer Service Assistant

Pattern Promotions is a leading marketing and promotions company dedicated to delivering exceptional customer experiences. We are seeking a highly skilled Customer Service Assistant to join our growing team in Denver, CO.

About the Role

As a Customer Service Assistant, you will be the first point of contact for our clients and customers, providing support and resolving inquiries in a timely and professional manner. You will help maintain our high standards of customer service and ensure a smooth and positive experience for all.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and in-person.
  • Handle customer inquiries, complaints, and feedback with professionalism and efficiency.
  • Assist in resolving product and service-related issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Support the sales and marketing teams by providing customer feedback and insights.
  • Stay up to date on product knowledge and company services.
  • Assist in coordinating client meetings and ensuring customer satisfaction.
Requirements
  • Strong verbal and written communication skills.
  • Excellent problem-solving and multitasking abilities.
  • High attention to detail and organizational skills.
  • Ability to work well under pressure and handle difficult situations with a positive attitude.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Previous experience in customer service or a related field is preferred.
What We Offer
  • Competitive salary ranging from $41,000 to $55,000.
  • Health, dental, and vision insurance.
  • Paid time off, holidays, and sick leave.
  • Opportunities for professional development and career growth.
  • Collaborative and supportive work environment.

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