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Resort Animal Care Team Member
2 months ago
We are seeking a highly motivated and animal-loving individual to join our team as an Animal Care Specialist at PetSuites. As a key member of our resort team, you will be responsible for providing exceptional care and attention to our furry guests, ensuring their safety, comfort, and happiness during their stay with us.
Key Responsibilities- Guest Care and Safety: Ensure that each guest is treated with respect and dignity, and that their needs are met in a timely and efficient manner.
- Food and Water Management: Ensure that all guests receive appropriate amounts of food and water, and that food and water bowls are cleaned and sanitized daily.
- Facility Maintenance: Clean up dog waste, urine, and vomit throughout the shift, and maintain a sanitary and healthy environment by following our standards of cleaning and disinfecting rooms.
- Exercise and Play: Walk dogs on leash to and from outside exercise areas, engage in play activities with pets, and supervise activities of multiple dogs throughout the day.
- Conflict Resolution: Monitor for potential conflicts or escalations and redirect or remove one or more dogs from the situation as needed.
- Documentation and Communication: Document guest's health, eating and elimination habits, and monitor guest's reaction to playtimes and general demeanor.
- Teamwork and Collaboration: Work closely with other departments to ensure seamless operations and provide exceptional customer service.
- Animal Care Experience: Previous experience in animal care, preferably in a resort or kennel setting.
- Customer Service Skills: Excellent customer service skills, with the ability to communicate effectively with pet owners and provide a positive experience for their pets.
- Physical Demands: Ability to work in a fast-paced environment, lift up to 60 lbs, and tolerate being in close contact with various bodily fluids.
- Teamwork and Adaptability: Ability to work effectively in a team environment, adapt to changing situations, and provide exceptional customer service in a variety of situations.
PetSuites is a leader in the pet resort industry, offering exceptional services for dogs and cats, including boarding, daycare, grooming, and training. Our team of professionals is dedicated to providing memorable experiences for our guests and their owners, in a fun, convenient, and modern environment.
